We think motorhoming is easy and we want you to think that too. That’s why we have tried to answer all your questions and concerns below.
Can I drive a motorhome on a standard UK licence?
Yes, all of our motorhomes are under 3500 kgs and can be driven on a standard Category B driving licence.
I’ve never driven a motorhome before – will I be able to do it?
Yes, we give a full demonstration before you go and provide a detailed information pack in the Motorhome for you to refer to. (Welcome Pack – Beni)
Our motorhomes all have reversing cameras and satellite navigation and there are automatic gearbox options if you prefer.
As a driver, what are the requirements I need to have?
All drivers need to be between 25 and 70 and held a full UK driving licence for at least 2 years.
In addition, drivers must not have more than 2 convictions with a maximum of 3 points per conviction, had their licence suspended within the last three years or been involved in more than one at fault incident within the last 3 years. Please see T&C’s for further information https://www.heycampers.co.uk/terms-and-conditions/
Does the hire price include insurance and break down cover?
Yes, fully comprehensive insurance and break-down cover is included for UK & EU trips. All the emergency numbers are provided at collection.
There is a small additional insurance fee for trips to the EU – please select at checkout.
Do I need to provide a security deposit?
Yes, there is a £1,000 refundable security deposit, payable by credit or debit card on collection of your Motorhome. This covers £1000 insurance accident excess and internal cover. You can purchase Collision Damage Waiver, see T&C’s for details https://www.heycampers.co.uk/terms-and-conditions/
This is refunded on return, provided that the motorhome is returned in the same condition that it left us in.
We conduct a full check of the vehicle on return and once complete the deposit is returned.
Do you allow smoking/vaping in the vehicles?
No, there is a strict no smoking/vaping policy in all of our motorhomes.
Is my dog allowed to come to?
Yes, small dogs are allowed in our pet friendly motorhomes. Please note that a soft travelling crate will be required for safe travel. You can select this at checkout.
What’s included in the hire?
We provide a welcome pack with full demonstration and inventory of everything included. Here is the one provided for Beni to give you an idea – Welcome Pack – Beni
Will my luxury motorhome have bedding, toiletries and towels included?
We can provide Luxury cotton bedding, egyptian cotton towels and mini toiletries to add a luxurious touch to your trip. There is a small additional charge for this, simply select at checkout.
Is car parking provided?
We have off road parking available at our depot, although it is within our complex please note this is outside parking and is left at your own risk.
What time can I collect my Motorhome?
We aim to be as flexible as possible as it’s your holiday, so please ask if you would like different timings. Collections are usually between 2-4 pm and returns are by 11am to ensure we have time to clean before handing over to our next customers.
Do I need to bring any cutlery or plates and mugs?
Everything you need to cook, eat and drink with is provided. You will also have a kettle for the all essential morning tea or coffee.
Can I drink the water from the tap?
Whilst it is safe to do so we personally prefer bottled water for drinking and use the tap water for washing.
Will I fall out of the raised beds?
Our electric drop down beds all have a safety net.
Will I be able to cook a proper meal?
The kitchen is perfect for cooking anything you like.
I don’t feel happy about having to use the on board toilet for a number 2!
There is nothing to worry about, the cleaning chemical used will breakdown the waste to a liquid. And emptying the waste tank is really easy and clean.
I’ve still got a question – what do I do?
You can call us on 0345 034 8676, chat with us online or send us an email to firstname.lastname@example.org
Wild Camping / Off Grid and do I need a generator
There are many places in Scotland or events and festivals where wild camping / off grid is the only option. All our motorhomes are set up for wild camping, they have onboard leisure batteries, solar panels and you can run your heating, fridge and hot water from your gas bottle.
We would however recommend a generator if you are looking to be off grid for longer that a couple of days as the leisure battery does run down and will need a top up every now and then.